If you are looking to create a new ticket when the customer responds on a closed ticket, it can be easily achieved with the help of automation rules.
Navigate to Admin > Workflows > Automations > Tickets > Ticket Update > New Rule and set up a rule as shown in the screenshot below
Webhook format
You can customize the content further and include other ticket properties as per your business requirement. Here is a sample query that can used to pass on ticket properties from the existing ticket to the new ticket.
{ "email": "{{ticket.from_email}}", "description": "{{ticket.latest_public_comment}}", "subject": "{{ticket.subject}}", "status": 2, "priority": 1, "group_id":{{ticket.group_id}}, "responder_id":{{ticket.agent.id}}, "type":"{{ticket.ticket_type}}" }
Here's the link to our API documentation. For more details on webhooks, head to this article.