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This automation runs on every incoming ticket and performs actions based on predefined conditions. These rules let you automate actions such as: Assignin...

Automation rules that run on time triggers in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on time and e...

Automations save you both time and effort by automatically performing repetitive tasks - letting your agents focus on solving customer problems.  In Fr...

Automation rules that run on ticket updates let you automate actions when specified events occur in a ticket in real-time. You can use it to modify statuses...

All tickets containing certain keywords or properties can be assigned to an agent group using Freshdesk Automations. If the Ticket Assigned to Group notifi...

You can share tickets with other Freshdesk accounts using webhooks in automations. Every time you share a ticket with another Freshdesk account, a new tick...

You can create an automation rule that runs on ticket updates to trigger a webhooks call as soon as specified events occur. Article Overview What is a ...

Custom statuses help you keep track of tickets that are pending for different reasons. With time triggers, you can automate tasks based on how long a tic...

If you are looking to create a new ticket when the customer responds on a closed ticket, it can be easily achieved with the help of automation rules. Navig...

If you are looking to send an automated response on a ticket that needs to be threaded as a first response on the Ticket conversations, it can be done using...