Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.
|
Free (Sprout) |
Growth (Blossom) |
Pro (Garden/Estate) |
Enterprise (Forest) |
| Curated reports |
|
|
|
|
| Ticket volume trend |
Y |
Y |
Y |
Y |
| Helpdesk reports (Performance & Ticket Volume) |
N |
Y |
Y |
Y |
| Timesheet summary report |
N |
Y |
Y |
Y |
| Agent performance |
N |
N |
Y |
Y |
| Group performance |
N |
N |
Y |
Y |
| Satisfaction survey report |
N |
N |
Y |
Y |
| Performance distribution |
N |
N |
Y |
Y |
| Top Customer analysis |
N |
N |
Y |
Y |
| Ticket Lifecycle report |
N |
N |
Y |
Y |
| Knowledge base report |
N |
N |
Y |
Y |
| Canned Responses Report |
N |
N |
Y |
Y |
| Average Handling Time |
N |
N |
Y |
Y |
| Freddy Triage report |
N |
N |
N |
Y |
| Freddy Emailbot report |
N |
N |
N |
Y |
| Freddy Canned Response report |
N |
N |
N |
Y |
| Report level functionalities |
|
|
|
|
| Report level - Search |
Y |
Y |
Y |
Y |
| Report level - Filters |
Y |
Y |
Y |
Y |
| Report level - Save |
N |
Y |
Y |
Y |
| Report level - Delete |
N |
Y |
Y |
Y |
| Report level - Schedule |
N |
N |
Y |
Y |
| Report level - Export |
N |
N |
Y |
Y |
| Advanced reporting |
|
|
|
|
| Custom reporting |
N |
N |
Y |
Y |
| Add widgets |
N |
N |
Y |
Y |
| Widget level - Search |
N |
N |
Y |
Y |
| Widget level - Schedule |
N |
N |
Y |
Y |
| Widget level - Export |
N |
N |
Y |
Y |
| Widget level - Save & Save As |
N |
N |
Y |
Y |
| Widget level - Filter |
N |
N |
Y |
Y |
| Widget level - Delete |
N |
N |
Y |
Y |
| Change chart (Visualization) |
N |
N |
Y |
Y |
| Add to reports |
N |
N |
Y |
Y |
| Other capabilities |
|
|
|
|
| Clone report |
N |
Y |
Y |
Y |
| Present |
N |
Y |
Y |
Y |
| Underlying data |
N |
N |
Y |
Y |
| Text widgets |
N |
N |
Y |
Y |
| Widget page styling |
N |
N |
Y |
Y |
| Data export |
N |
N |
Y |
Y |
| Three-level data drill down |
N |
N |
Y |
Y |
