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All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for agen...

All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...

All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...

The Tickets received/resolved/unresolved graph is one of the graphs available under the Ticket volume trends report; the others are the Load analysis graph...

The Load analysis graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, resolved, unresolved tren...

The Hour of the day and day of the week graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, r...

The Agent Performance report gives a Supervisor or a custom support manager a summary of your agents' effort and performance in the selected time perio...

The Group Performance report gives a Supervisor or a custom support manager a summary of their agents' effort and performance in the selected time per...

The performance distribution graphs focus on the agent/group performance metrics such as first response time, average response time and resolution time. T...

Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate...