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Once you publish an article, your customers will be able to view the solution articles in your Knowledge Base to get answers to questions they have. 1...

Note: Knowledge base analytics is now available in beta. This consists of curated reports with predefined metrics and custom reports which enable you to gen...

Restructuring the knowledge base has been simplified further with the all-new two-pane view. This consists of all the categories, folders and articles, for...

Sitemaps play a vital role in search engine optimization. They help search engines quickly crawl through pages resulting in better search engine rankings. ...

Here's everything you need to know in order to delete an article, folder or category in your knowledge base. How to delete an article Click on Ed...

You will be able to manage multi-product content within a single Freshdesk account at ease. This is possible since each product gets its own space with all ...

The article list views allow you to access a specific list of articles (eg: articles in draft or published articles) with just a single click. These views c...

Quick view allows you to access a specific collection of your knowledge base content, with a single click. The collection of content you can access through ...

The content creation and management experience have been completely reimagined to help support teams scale their content across multiple products and langua...

The status of an article helps an agent track whether a particular article has been translated and published in multiple languages or not. These statuses ca...