Working with Legacy Reports in Freshdesk

Reporting features for each plan
Plan Available Reports Filters Graphs link to ticket list? Refresh frequency Export reports Schedule reports Sprout Ticket Volume Trends By dat...
Thu, 13 Jul, 2023 at 8:00 PM
Helpdesk In-depth report - Overview
The Helpdesk In-depth report gives you an overview of your helpdesk system and all the important metrics associated with creating and resolving tickets. Th...
Thu, 13 Jul, 2023 at 8:00 PM
Created tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents, groups and customers ...
Thu, 13 Jul, 2023 at 8:00 PM
Resolved tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and custome...
Thu, 13 Jul, 2023 at 8:00 PM
Unresolved tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Thu, 13 Jul, 2023 at 8:00 PM
Reopened tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents a...
Thu, 13 Jul, 2023 at 8:00 PM
Average first response time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Thu, 13 Jul, 2023 at 8:00 PM
Average response time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Thu, 13 Jul, 2023 at 8:00 PM
Average resolution time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for ag...
Thu, 13 Jul, 2023 at 8:00 PM
Average first assign time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for agen...
Thu, 13 Jul, 2023 at 8:00 PM